Kings Privacy Policy

At Kings, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit Kings Casino, register a Kings login, use our Kings app, or take part in any of our gaming and betting services. By using our website and services, you agree to the practices described below.

Who We Are

Kings Casino is owned and operated by ProgressPlay Limited (registration number C58305), with registered offices at Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta. We operate under a licence issued by the UK Gambling Commission (account 39335) and hold a licence from the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013). We are legally responsible for the personal data we collect and process through our platform.

Information We Collect

When you create an account, request a Kings casino bonus, or engage in Kings live casino games and sports betting, we collect a range of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect your full name, date of birth, residential address, email address and phone number when you complete your Kings register process.
• We gather identity verification documents to confirm your age and identity, in line with UK Gambling Commission requirements.
• We record your payment details when you make a Kings deposit or request a Kings withdrawal, including the payment method used.
• We track your gaming activity, including slot play, live casino sessions, sports bets, bonus usage and Rewards Programme participation.
• We collect technical data such as your IP address, browser type, device information and login timestamps whenever you access Kings casino login or our Kings casino app.
• We store communication records when you contact our support team via live chat, email or our contact form.

How We Use Your Information

We use the information we collect for several important purposes connected to running Kings Casino safely and responsibly.

• We use your data to verify your identity and age before granting access to our games and sportsbook.
• We process your Kings deposit and Kings withdrawal requests securely through our approved payment partners.
• We apply your data to administer any Kings bonus, Kings promo code, Kings free spins offer or Kings no deposit bonus you claim, and to monitor compliance with wagering requirements.
• We use your activity data to personalise your Rewards Programme experience, track Missions, Levels and Badges, and manage Rewards Store purchases.
• We analyse gaming patterns to support our responsible gambling obligations and identify signs of harm.
• We use contact details to send you service updates, promotional offers and important account notifications, where you have consented to receive them.
• We retain records to meet our legal, licensing and anti-money laundering obligations under Maltese and UK law.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on the performance of our contract with you when managing your account, deposits and withdrawals. We rely on our legal obligations as a licensed operator to conduct identity verification and reporting to regulators. We rely on legitimate interests to improve our services and prevent fraud. Where required, we rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances.

• We share data with payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, Payz, Paysafecard, Neosurf and Trustly to process transactions.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, when legally required.
• We may share data with game providers such as Play'n GO, Evolution, Pragmatic Play, Playtech, NetEnt and others to facilitate gameplay and ensure fair outcomes.
• We may engage third-party service providers who assist us with hosting, analytics, customer support and fraud prevention, under strict confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you use Kings Casino. Cookies help us keep you securely logged in during your Kings casino login session and allow us to tailor content, including relevant Kings casino bonus offers. You can manage or disable cookies through your browser settings, though this may affect certain website functions.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We use encryption technologies to safeguard sensitive information, including payment details submitted during a Kings deposit or Kings withdrawal request. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing legal and regulatory requirements. Following account closure, we may continue to store certain records for a period required by UK and Maltese gambling regulations, particularly those relating to financial transactions and identity verification.

Your Rights

We recognise and respect your rights regarding the personal data we hold about you. Depending on applicable law, you may exercise the following rights.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team through Live Chat, available 24/7, or by emailing us at customersupport@instantgamesupport.com.

Restricted Territories

Our services are intended for players in the United Kingdom, with regional offers available to players in New Zealand, Ireland and South Africa. We do not knowingly collect personal data from individuals located in jurisdictions we define as Restricted Territories, and any account found to be accessed from a Restricted Territory may be subject to closure in accordance with our terms.

Children's Privacy

We do not knowingly collect or process personal data from anyone under the age of 18. Our age verification procedures are designed to prevent underage individuals from registering a Kings login or accessing Kings slots, Kings live casino games or our sportsbook. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

International Data Transfers

As we operate internationally and work with service providers across different jurisdictions, your personal data may be transferred outside the European Economic Area or the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, consistent with applicable data protection laws, to protect your information during and after transfer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational needs. We encourage you to review this page periodically. Continued use of Kings Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or your rights as a user of Kings, please reach out to us through our Help Centre, contact form, live chat or by emailing customersupport@instantgamesupport.com. We are here to address your concerns and ensure your experience with us remains secure and transparent.